We are proud of our products

Payments& delivery

OUR PRODUCTS

We offer over a dozen payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.

DELIVERY

Our online store automatically calculates the best shipping routes, rates, and handlers to make sure you receive your goods quickly and cheaply. We usually ship orders within 48 hours, and depending on the shipping options you choose, you should receive them within 3-5 working days.

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Returns

REPLACEMENT

If you received defective, damaged, or incorrect products, please contact us at info@immortelparis.com within 7 days of receiving your order and provide a photo of the products to confirm the condition. Our team will provide replacement assistance.

For shipping or delivery problems with your order, please contact us via email. To receive timely assistance, please provide your order number and confirm your full shipping address in your information form.

Please note that any assistance required must be requested within 7 days of receiving your order. After this period, we are unable to guarantee a replacement, refund, or return can be provided to resolve any issues experienced with your order.

RETURNS

We only accept the return of orders that are unopened, unused, and within 60 days of their delivery.

You are entitled to cancel your order within 24 hours without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@immortelparis.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.